Experience

Twenty years of HR leadership, measured in outcomes.

Ethan Z. Davis is the Global Chief Human Resources Officer of MCI, a 10,000-employee business process outsourcing and customer experience company operating across four countries. Over more than 20 years he has scaled MCI's workforce from 30 to 10,000+ employees, enabled roughly 300% revenue growth, and led HR integration across four acquisitions.

Roles & service

2019 — Present
MCI
Chief Human Resources Officer (CHRO)
Own the global HR strategy, P&L, operations, and a team of 6 direct and 32 indirect reports across HR, recruiting, marketing and workforce planning for 8 brands. Expanded the workforce 476% in under 4 years — from 2,100 to 10,000+ — enabling 300% revenue growth ($150M → $450M). Strengthened long-term labor-to-revenue ratios from 73% to 65%, lifted quarterly eNPS 76%, and raised the diversity index 22%.
2017 — 2019
MCI
Senior Vice President, Human Resources
Executive HRBP supporting HR strategy for 4 distinct brands across North America, Asia and Africa. Facilitated $26M in revenue growth, drove integration of 1,200 employees, fulfilled 4,500+ hires per year, and lowered SG&A payroll 19% without impacting service delivery.
2015 — 2017
MCI
Vice President, Talent Acquisition
Led a 13-member team and talent acquisition systems across 4 US offices. Surged applicant flow 84%, cut cost per applicant 42%, reduced cost per hire 46%, and cut onboarding expenses 64% by engineering an integrated ATS, HRIS and screening stack.
2013 — 2015
Enhanced Resource Centers (ERC)
SVP, Recruiting & Employee Development
After ERC acquired TMone, headed full-cycle recruitment and development across 8 US offices in 4 states. Built a global shared services department for 500 FTE monthly hiring targets, scaled the company by 1,000+ employees in year one, and lifted employee engagement 14.5%.
2003 — 2013
TMone
Cross-Functional Leadership
Joined as an early employee and progressed through SVP Customer Experience & Operations Support, VP IT/Analytics & Ops Support, Director of Marketing, and Senior Training & Quality Manager — building the cross-functional expertise that now informs HR strategy aligned to the business.

Education

2020
University of Iowa — Iowa City, IA
Master of Business Administration (MBA)
Iowa City, IA.
2026
Kellogg School of Management — Evanston, IL
AI Strategies for Business Transformation: Generative and Agentic Intelligence Certificate
Exploring the application of generative and agentic AI to drive business transformation and strategic HR innovation.
2026
Cornell University — Ithaca, NY
Executive Compensation Certificate
Advanced study in executive pay design, governance and incentive alignment.
2026
Cornell University — Ithaca, NY
Employment Law Certificate
Employment law fundamentals for HR leaders.
2025
The Wharton School — Philadelphia, PA
M&A and Corporate Development Strategies Certificate
Advanced study in acquisition strategy, due diligence and value creation.
2021
The Wharton School — Philadelphia, PA
HR Management & Analytics Certificate
People analytics, workforce planning and evidence-based HR decision-making.
2015
Kirkwood Community College — Iowa City, IA
Human Resources Management Certificate
Foundational coursework in HR practice, policy and organizational development.
2015
Kirkwood Community College — Iowa City, IA
Project Management Certificate
Project delivery, planning and execution fundamentals.