FAQ
Frequently asked questions.
Quick answers about Ethan Z. Davis — his role, approach, impact, and how to get in touch.
- Who is Ethan Davis?
- Ethan Z. Davis is the Global Chief Human Resources Officer (CHRO) of MCI, a multinational business process outsourcing and customer experience company. He has more than 20 years of enterprise leadership experience and has helped scale MCI from 30 employees to more than 10,000 across four countries.
- What is Ethan Davis's current role?
- Ethan Davis is Chief Human Resources Officer at MCI, where he owns global HR strategy, operations, and a team supporting HR, recruiting, marketing and workforce planning across 8 brands and 10,000+ employees.
- What is Ethan Davis's approach to HR?
- He treats HR as a force for business strategy — aligning people programs to revenue growth, margin expansion, and long-term enterprise value. His approach combines a commercially grounded operator background with data-driven workforce intelligence, evidence-based practice, and a focus on leadership development, engagement, inclusion, and organizational resilience.
- What has Ethan Davis accomplished at MCI?
- Under his HR leadership, MCI's workforce expanded 476% in under four years (2,100 → 10,000+), enabling roughly 300% revenue growth ($150M → $450M). He improved long-term labor-to-revenue ratios from 73% to 65%, lifted quarterly eNPS by 76%, raised the diversity index by 22%, and led HR integration across four acquisitions.
- Where is Ethan Davis based?
- Cedar Rapids, Iowa, USA. He leads a global team spanning four countries.
- How can I contact Ethan Davis for advisory, board, or speaking engagements?
- Email ethan.z.davis@outlook.com, call (319) 541-9653, or use the contact form. He also connects on LinkedIn at linkedin.com/in/ethanzdavis.
- Does Ethan Davis write publicly about HR?
- Yes — he publishes at High-Impact HR (high-impact-hr.com), covering modern HR strategy, leadership, and workforce transformation.
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